1. Physical delivery address with order?
  2. If ordering blowing glasses, have you given the correct code number and whether it is rod and/or what frit size you require? With casting crystal, has the order got the correct code numbers? Is it clear whether you want frit and/or billets?
  3. Visa or Mastercard number and expiry date. Have you sufficient cleared funds?
  4. Have you allowed for packaging material when the order gets close to the maximum 20 kg parcel weight or multiples thereof? (See Air Postage below)

Information for our overseas customers

Ordering: We prefer all orders to be faxed or sent by e-mail so that both parties can refer back to the original written order if there is an error. Don’t forget in this e-mail age to give us your physical delivery address.

Please be sure to use our code numbers for colours. Some transparent and opaque colours have the same name, but different numbers- eg. Jade Green - #’s 030 & 130. It is important to tell us whether you want rod or chip. Make sure to state the correct chip and powder sizes. Rods are not a uniform weight. We will send you as close to your ordered weight as we can. We do not break up rods to get an exact weight.

With casting crystal orders, please be clear as to whether you want billets or frit. 

Air Postage: Bear in mind that the maximum weight per carton accepted by the Post Office is exactly 20 kgs. Allow at least 2 kgs for packaging when ordering rods or casting crystal billets and 1 kg of packaging for frit.
(See Air Post rates in NZ$’s)

Payment: More and more of our customers are using Visa or Mastercard to pay their invoice. For us the settlement is immediate, and for you, in most cases, it is cheaper and easier. It does away with losing invoices, cheques being lost in the mail, and the hassle and costs of going to the bank etc. In many instances, where there are no credit lines being extended, it speeds up the sending of the order. Although we charge the 3% that the card companies charge us, it’s usually a much cheaper option than paying for a bank draft or an electronic transfer (ET). Make sure you have sufficient cleared funds when you order. We waste a lot of time at our end with credit being declined.

For instance, an Australian bank ET costs AUS$30.00 (NZ$34.00). We also get stung a NZ$15.00 transfer fee at this end. Don’t give the Aussie banks an easy NZ$50.00 (AUS$44.00). With the 3% credit card fee you would have to order more than NZ$1150.00 for an ET to start to be a cheaper payment method. Please do not send us AUS$ postal money orders or cheques in AUS$. We cannot cash them. In addition, we cannot process overseas Eftpos Bankcards or American Express. E-mailing us or faxing your credit card details is totally secure. 

Time zones: Several Australian customers try to personally contact us by phone after our normal working hours of 8am-5pm, Monday to Friday. The time zone in New Zealand is ahead of Australia. The time difference between the Australian East Coast and Auckland is normally 2 hours (for a couple of weeks in October -3 hours with an earlier NZ daylight saving) 2.5 hours (3.5 hours) with Adelaide and 4 hours (5 hours) with WA.

Customs: There is no duty on importing glass from New Zealand into Australia. However, the parcel/s may be stopped at Customs to exact a GST payment. We have no control over that. We can trace the shipment to see if it has been held up at Australian Customs. On the invoice that we post to your delivery address separately, we give a track and trace number. Go to www.nzpost.com and enter in the track and trace number. That will tell you whether the parcel is held up in Customs. There is a belief that if the consignment is under AUS$500.00 it will sail through. That is not always true. Be prepared to clear it yourself or to hire a Customs Clearing Agent. 

Currency Converter: www.xe.com

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